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Delivery and Returns

DELIVERY:

Gingerberry use Australia Post as our delivery provider.

  • Estimated delivery time is 4-7 business days Australia wide, including most country areas.
  • Some country areas may take 7-10 business days.
  • Delivery times are calculated from the time your order is processed
  • Processing of orders takes 1-3 business days.
  • We will send an email with the Australia Post tracking number once your order has been shipped.
  • Our standard delivery costs are the following:
    • 1 x The One Cup, 1 x My First Spoon & Fork $8.50
    • 1 x The Two Cup $8.50
    • 2 x The One Cup, 1 x Toddler Bowl, 1 x My First Cutlery Set $8.50
    • 2 x The Two Cup $11.50
    • 1 x The One Cup + 1 x The Two Cup $11.50 
    • 1 x My First Cutlery Set $8.50
    • 1 x My First Spoon & Fork $8.50
    • 1 x My First Toddler Bowl $8.50

In the event you entered an incorrect address or did not update your address details for your order, Gingerberry cannot accept responsibility and is not liable for any associated loss. The shipping address for your order is shown in the checkout and on your order confirmation email. Notifications of address changes can only be accommodated before an order leaves our warehouse.

RETURNS & REFUNDS

If you receive an item that is faulty or defective, please notify us at at hello@gingerberry.com.au with the details of your order as proof of purchase, so we can arrange a replacement for you.  In your email please include the following information:

  • The original order (with the order number)
  • Photos showing the fault or defect

Please note:

  • We will cover the shipping costs for returning the faulty or defective item to us and the shipping costs to send you a replacement.
  • Please hold onto all packaging until any issues are resolved.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If we agree that the product is faulty or defective, we will ship  a replacement product to you. Or, at our absolute discretion, we will provide you with a refund of your product costs plus shipping costs as above, and a credit would automatically be applied to your credit card or original method of payment within 10 - 30 days of receipt of the faulty or defective product.

If you haven’t received a refund within the times above, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@gingerberry.com.au